You must send all support tickets related to the Engage tab on the EngagedHits website, there is an icon in the bottom right of the screen with a speech bubble icon. Click that to submit your support ticket and they will get back to you.
Or You can join the Telegram Engaged Hits room and ask their Admin directly.
We also have a live chat system built into TimeBucks where you can chat live with the Engaged Hits admin. select "Engaged Hits" from the menu.