Trouble Locating Your Email?
We understand how frustrating it can be when you don't receive an email that you were expecting. Don't worry - this issue can often be easily resolved by taking a few steps.
Step 1: Check Your Junk or Spam Folder in Your Emails
The first step to take is to check your email's junk and spam folders. Sometimes emails may get sent there by mistake - in particular if these emails are from someone you haven't communicated with before. If the email you are expecting is located in your junk or spam folders, you may need to add the sender to your Contacts list in order for future emails to arrive in your Inbox.
Step 2: Still Not Received After 10 Minutes?
If you haven't received the email after 10 minutes, contact our customer support team and they can help investigate further. The best way to reach us is via email - simply send a message to [email protected] and we’ll get back to you as soon as possible.
Conclusion
We hope this article provides you with some helpful advice when it comes to troubleshooting missing emails. If you need any further help, don't hesitate to get in touch.