Troubleshooting: Report a Bug Button
If you're having trouble with their website, you may see an error message pop up or have difficulty completing a task. The best way to get accurate and timely help is to press the Report A Bug button on their website.
When you do this, you can expect to get a response right away from the team behind the website. They will be able to answer why the error message is appearing or explain any other issue you’re experiencing.
Something to note is that we don't have direct control over the service, so an exact answer to any issue you might be having will likely need to come from the team running it.