Troubleshooting Push Notifications on a Smartphone

Are you not receiving push notifications on your smartphone? Don't worry — it's a relatively easy problem to solve.

The first step to solving your issue is to make sure your device settings are correct. Depending on the type of device you have, the steps to do this may vary. For example, on an iPhone:

If these settings appear correct and your issue persists, proceed to the next step.

It's also possible that a specific app on your device is blocking push notifications or that you’ve turned notifications off for that app. Some apps, such as Messages, let you turn off notifications without disabling them on the device level. To check this, open the app in question and look for an option that says something like “notifications" or "push notifications". Make sure the “on" switch within the app is toggled on.

If the app has notifications enabled, then it’s time to try the final step.

The final step to try is to go to Google and type in "not getting push notifications on [YOUR DEVICE MODEL]." Replace "[YOUR DEVICE MODEL]" with your device's explicit model number — for example, if you’re using an iPhone 8 you would search for "iphone 8 not getting push notifications".

This should display articles tailored to your device model, so make sure to read through them and look for solutions that may help your issue.

If all else fails, it is possible that your device is blocking push notifications for some unknown reason. If you continue to experience problems after trying these steps, reaching out to the device's manufacturer may be a good next step.